We're delighted you've chosen our property for your vacation. To ensure a comfortable and enjoyable stay for all our guests, we kindly ask you to agree to the following terms and conditions. By signing this document, you agree to abide by these terms during your stay.
These Terms and Conditions bind all Guest(s) and other occupants of or visitors to the Property during a reservation.
AGENCY
Manning Property Management trading as “Noosa Apartments” act as the Agent of the Owner of the Property and accept reservations in that capacity in accordance with these Terms and Conditions. Noosa Apartments is not responsible for any misdescription of the Property or changes to the Property that differ from representations (including the tariff payable).
1. Cancellation & Payment Policy
Each property has their unique cancellation policy. Please refer to the confirmation email at the time of booking. For group bookings or bookings longer than 2 weeks, full payment must be paid 30 days prior to arrival.
2. Booking Amendments
All amendment requests must be submitted in writing and are subject to availability at the same property. An administration cost may be incurred.
3. Cancellations
All cancellations must be submitted in writing.
4. Online Bookings
If you book through an online booking process, Noosa Apartments is not responsible for any incorrect information; if you book the wrong property or if the property is double booked. You accept full responsibility when booking through this facility. Neither Noosa Apartments nor the Owner are responsible if the Property is unavailable or is double booked.
5. Property Expectations
Each property is priced individually based upon the particular features of the Property. The Property may alter without notice. Neither Noosa Apartments nor the Owner are responsible for photography on websites. Noosa Apartments will use its best endeavours to find you a suitable property but no responsibility will be taken by Noosa Apartments or the Owner if you find the Property to be unsuitable for your requirements. No refund or rebate will be considered if you find the holiday property unsuitable or does not meet your expectations.
6. Insurance
Noosa Apartments recommends that you insure against loss of monies paid, cancellation charges, medical expenses, loss of personal belongings and any other foreseeable loss or expense. Travel insurance is offered by a multitude of companies.
7. Credit Cards
Credit Card is required at the time of booking. The Guest(s) authorises Noosa Apartments to debit any outstanding balance tariff, additional tariff, lock and weir access key charge or other additional charges (such as cleaning) or any costs and expenses incurred pursuant to these Terms and Conditions, to the credit card provided by you. No more than one (1) credit card will be accepted for any payment. We accept VISA, MasterCard and AMEX and we do not charge CC fees.
8. Email Communication
By entering your email address for booking purposes, you consent to Noosa Apartments sending you marketing communications. These may include information about your reservation, special offers, promotions, and updates related to our services. You may opt out of receiving these communications at any time by following the unsubscribe instructions provided in each message or by contacting us directly.
9. Check-in
Check-in is 2pm. Early check-in is available if arranged prior to the day of arrival. The named Guest(s) must be present upon check-in to collect keys. The named Guest(s) must be present during the entire reservation. Alternatively an online check-in must be completed if arriving outside office hours.
All bookings must be made by a person over 21 years of age. At check-in, proof of age may be requested.
Noosa Apartments reserves the right to refuse any booking that it feels may be inappropriate or that falls across the period of Schoolies Weeks.
10. Keys
Each complex has different requirements. Please refer to arrival information for instructions on how and where to collect the keys.
11. Late Arrivals, After-hours Calls & Emergencies
(a) Late Arrivals: Noosa Apartments office hours are 9:00am to 4:00pm Monday to Friday, 9am – 12pm Saturday and closed public holidays. We offer 24 hour phone support. . If you anticipate arriving outside of office hours, please contact us on (07) 5447 5011 to make alternative check-in arrangements.
(b) After Hours Call Centre & Emergencies: For emergencies after-hours, please call us on (07) 54475011. We will be able to assist guests with most urgent matters arising outside our office hours. A call-out fee of $150.00 may be charged to the guest in some instances such as lost keys, lockouts or attendance is required where there is a breach of our Terms & Conditions. If a contractor is called out for a non-emergency after hours, a call-out fee may be charged. If the call is about a life-threatening situation please ring 000, or if the call is to lodge a noise complaint please ring 131 444.
12. Check-out
Check-out time is no later than 10am on the Departure Date. Please follow instructions on individual emailed instructions the day prior to departure.
13. Personal Belongings
You are responsible to ensure that all personal belongings are removed from the Property at the end of this reservation. Noosa Apartments will use its best endeavours to locate items reported as being left in the Property for a period of one month after departure date. The cost for return of lost property will be the cost of postage plus a $25 handling fee which will be debited to your credit card, any items found will be returned to the Guest at the booking address at the Guest’s expense
14. Future Reservations
Reservations are not automatically rebooked or held for future dates. If you wish to rebook the property, you must communicate your preferred dates with Noosa Apartments.Rebooking can only be considered within a 12-month window and is subject to availability. Standard booking procedures will apply.
15. Unforseen Property Changes
The booking of your reservation is made in good faith but may be subject to change. Noosa Apartments is not responsible for actions beyond their control such as, if the property is sold or withdrawn from the holiday letting with Noosa Apartments for any reason, the property is altered in any way, or the owner wants the property for their own use or any other reason. If the property becomes unavailable for any reason and the booking is cancelled by the agent, Noosa Apartments may try to relocate you to an alternative property or provide a refund of the deposit paid. Guest(s) may be charged an additional tariff in respect of that alternative property.
16. Building And/ Or Renovations
Our properties are located in suburban locations where building or renovation work may be occurring to other properties within the vicinity of the Property. Noosa Apartments nor the Owner are responsible for any noise from neighbouring properties caused by building or renovation work, however, they will attempt to advise of potential disturbances as they are made aware. No refund or reduction of tariff will be offered for noise from building or renovation work on neighbouring properties if the Council Guidelines are not breached – Monday to Saturday 6.30am to 6.30pm. Video and sound recording evidence needs to be provided from within the property, time dated, depicting the level of disturbance for any compensation consideration. Noosa Apartments may try to relocate you to an alternative property. Guest(s) may be charged an additional tariff in respect of that alternative property.
17. By-laws & Local Laws
(a) Body Corporate By-laws: All occupants of or visitors to the Property MUST comply with any Body Corporate by-laws and rules applicable to the Property or which regulate the behaviour of occupants of or visitors to the Property. Occupants of and visitors to the Property will not create (or allow to be created) any noise or other nuisance, within or emanating from the Property. Failure to comply with Body Corporate by-laws or rules or the creation of noise or other nuisance in or from the Property may result in the termination of the reservation of the Property and removal of the Guest(s) and other occupants from the Property. Body Corporate management of the Property may be separate to Noosa Apartments. Noosa Apartments are not responsible for contractors organised by Body Corporate or onsite managers.
(b) Noosa Council Noise Local Laws: Noosa Council (‘Council’) has enacted the Short Stay Letting and Home Hosted Accommodation Local Law (‘Local Law’). The Local Law imposes a Code of Conduct(‘Code’). The Guest(s) are responsible for ensuring their behaviour complies with the Code and any anti-social or unacceptable behaviour contrary to the Code may be reported to Council and result in the reservation being terminated. Refer to Clause (m) of Local Law:
(i) each vehicle used by an occupant of the premises must—
1. be stored in a manner that does not cause a nuisance or inconvenience to adjoining premises; and
2. be parked within the parking facilities at the premises;
(ii) each occupant of the premises who enters, uses or occupies the premises, including any outdoor area of the premises, for example, an outdoor entertainment area, deck, balcony, swimming pool or spa, must not—
1. detrimentally affect the residential amenity (including but not limited to noise, overlooking or light spill) enjoyed by residents adjoining, or in the vicinity of, the premises; or
2. cause a nuisance (including a noise nuisance); or
3. display unacceptable behaviour, for example— loud aggressive behaviour; yelling, screaming, arguing; excessively loud cheering, clapping or singing; or create a level of noise which is in excess of the acceptable levels described by Queensland Government legislation for environmental protection (noise);
(iii) an occupant of the premises must not sleep or camp on the premises in a tent, caravan, campervan or similar facility;
(iv) pets occupying the premises must be managed and not cause a nuisance (including a noise nuisance);
(v) each occupant of the premises must store general waste (including the separation of recyclable waste) produced as a result of the ordinary use or occupation of the premises in a waste container;
(vi) each occupant of the premises must ensure that the premises, including the grounds of the premises, are kept in a safe and tidy condition.
The Guest(s) indemnify the Owner of the Property and Noosa Apartments for any finding by Council of a breach of the Local Law and will be liable to reimburse the Owner for any loss resulting from action taken by Council in response to the breach (including, but not limited to, a compliance notice, fine or de-listing of the Property).
18. Governing law
The law of Queensland governs your use and occupation of the Property during this reservation. You agree to submit to the exclusive jurisdiction of the Courts of Queensland.
19. Party Policy, Liability & Eviction Notices
The Property is a residential dwelling within the Noosa community. The Property is to be used strictly as a residential dwelling for residential purposes by the Guest(s) and the number of occupants nominated on the Guest Registration Form. The Property is not to be used for any other purpose or by any greater number of occupants. The use of the Property for a function, a party, a wedding or other gathering of more than the nominated number of occupants is STRICTLY PROHIBITED. If you use the Property for a function, a party, a wedding or other gathering of more than the nominated number of occupants or other than as a residential dwelling for residential purposes:-
(a) your reservation of the Property will be terminated;
(b) the Guest(s) and other occupants of the Property will be removed from the Property;
(c) the Guest(s) agrees to pay an additional tariff of $4,400 (incl GST) and authorise Noosa Apartments to debit that additional tariff to the credit card provided.
Excessive noise is not permitted. A security company will investigate complaints of excessive noise or anti-social behaviour. This will incur a call-out charge payable by the Guest(s) which will be debited from your credit card. After one warning for excessive noise or anti-social behaviour or disturbance complaints by neighbours, the reservation will be terminated, Guest(s) will be evicted from the premises and you agree that the tariff applicable to the balance of this reservation will be forfeited to the Owner of the Property.
The Guest(s) is responsible and liable to reimburse the Owner of the Property for any damage to the Property, damage to or breakage of chattels or fixtures and fittings in the Property or any other loss suffered by the Owner as a consequence of the use or occupation of the Property during this reservation. Neither Noosa Apartments nor the Owner of the Property are liable for any damage to or loss of property of or injury to a Guest(s) or other occupant, visitor or entrant to the Property. Noosa Apartments will use its best endeavours to arrange for the repair or replacement of any part of the Property that fails or misfunctions during this reservation. Neither Noosa Apartments nor the Owner of the Property are liable for any such failure or misfunction. Neither Noosa Apartments nor the Owner are obliged to offer any form of refund or compensation to the guest for any such failure or misfunction.
20. Inspections
If Noosa Apartments believes that these Terms and Conditions have been or are being breached, Noosa Apartments may inspect the Property at any time during this reservation, upon demand and without notice. Noosa Apartments may inspect the Property at all other times during this reservation upon 24 hours verbal notice. Failure to provide access to the Property may result in the termination of this reservation of the Property and removal of the Guest(s) and other occupants from the Property.
21. Equipment use
Use of equipment in the Property (e.g. gymnasium, surf and SUP boards, surf ski, wind surfing and other like equipment) by the Guests or occupants of or visitors to the Property, occurs at the risk of the person using that equipment. Neither the Owner of the Property nor Noosa Apartments is responsible for or liable in respect of, any injury to the person or damage to the Property, resulting from that use.
22. Licence not a tenancy:
This is not a Residential Tenancy Agreement under relevant Residential Tenancy legislation. Failure to comply with any of these Terms and Conditions may result in immediate termination of this reservation and eviction from the Property. Refunds will not be provided upon termination or eviction.
23. Pet friendly homes
A small selection of Noosa Apartments properties will accept pets. These properties are advertised on Noosa Apartments website. Pets can only be brought to any properties with the express permission of Noosa Apartments. Guests must advise in writing if they wish to bring pet/s to the Property during this reservation. That written advice must state the number and type of pet that will occupy the Property during this reservation. Guest(s) confirm that you accept that the tariff includes a premium to cover the anticipated cost of a pest spray and carpet/upholstery clean. Any damage/maintenance/cleaning/ replacement of items that are required due to the pet/s occupying the Property, will be charges to the Guest(s) credit card. Guest(s) must ensure all poop is collected and disposed of regularly during the reservation and before check-out.
(a) Animals and birds
No animals or birds will be brought to or kept at the Property. The cost of any cleaning or treatment required as a result of animals or birds being brought to or kept at the Property will be charged to the credit card that you have provided. A reservation may be terminated and Guest(s) may be removed from the Property if this part of the Terms and Conditions is breached. Where pets are found to be at the property or were at the property during the stay without proper consent from the agent a charge to the guest security deposit credit card of 2 nights rent equivalent plus $400 cost to treat and clean property will be made.
A selection of properties require a pre-authorisation amount of $100 per night which will be held as a bond. This amount is used if there are additional cleaning fees or damages caused to the property. These funds will be returned to your account within 10 days. If any delays beyond 10 days, you will need to contact your bank for funds to be released.
(b) Wildlife
Queensland Climate and Wildlife: Given Queensland’s distinctive climate, marked by high humidity, frequent rainfall, and elevated temperatures, our vacation rental properties may encounter unforeseeable weather events. It is not unusual for wildlife to seek refuge on the premises during adverse conditions. We want to emphasise that these climatic incidents and wildlife-seeking behaviours are beyond our control and challenging to accurately predict. Users are encouraged to familiarise themselves with the region’s climatic patterns and the potential presence of wildlife or insects, recognising that these elements contribute to Queensland’s natural environment. While we aim to provide comfortable accommodations, we cannot be held accountable for the inherent unpredictability of weather and wildlife behaviours in the area. We appreciate your cooperation and understanding for a safe and enjoyable stay.
24. Car parking
Some properties do not provide car parking. If car parking is provided you must only use the car parking space(s) allocated to the Property and not interfere with the use of common property by others. It is your responsibility to ensure that your vehicle fits within the car parking space allocated. Noosa Apartments is not responsible for vehicles that don’t fit within allocated spaces.
25. Electric Vehicle charging
Our properties do not provide facilities for charging electric vehicles (EVs), guests are required to charge their EVs at public EV charging stations. For the safety of all guests and the protection of our properties, the charging of electric scooters, electric bikes, or any other battery-operated transportation devices is strictly prohibited on all our properties. If any guest disregards these conditions and charges an EV, scooter, bike, or other battery-operated transportation on the property, resulting in damage to the property (including but not limited to structural, electrical systems, outlets, or wiring), the guest will be held fully liable for all repair costs. Failure to comply may result in additional charges for any repairs or damages caused and could lead to further actions as deemed necessary.
26. Cleaning and Linen
Upon arrival, the property will be prepared with made-up beds (excluding sofa beds and trundles), and linen will be provided. Sofa beds & trundles will need to be requested at the time of booking. The number of bath towels and beach towels supplied will align with the property’s sleeping capacity. If you require additional linen, towels, or services, please notify us before check-in, as these can be arranged at an additional cost. Mid-stay cleaning is included for stays of eight (8) nights or more at some properties, and for ten (10) nights or more at others, as organised by Noosa Apartments. If you refuse entry for a scheduled mid-stay clean, the service will not be re-booked. If there are personal belongings on the beds, the bedding will not be refreshed. The property is strictly smoke-free and must remain clean, tidy, and free of litter (including cigarette butts). At the end of your stay, please ensure the following:
(a) Rubbish: All rubbish is to be removed from the property and placed in outdoor bins.
(b) Security: All windows and doors must be closed and locked.
(c) Furniture: Furniture and decorative items should be returned to their original positions.
Additional charges may apply if extra cleaning, odour removal (e.g., from smoking or vaping), or repairs are required to restore the property to its original condition. These costs will be charged to the credit card provided at booking. While Noosa Apartments makes every effort to ensure windows, doors, louvres, balconies, pools, and spas are clean upon your arrival, neither Noosa Apartments nor the property owner can be held responsible for weather-related conditions affecting these areas before check-in.
27. Bed Configuration Amendments
For properties that offer the option to adjust bedding configurations, guests may request changes at the time of booking or up to one week before check-in. Any adjustment requests made later than 7 days prior to check-in will incur a fee of $55 due to increased operational costs.
28. Internet connection
The Property may have a broadband internet connection (wired or wireless). The operation of any internet connection during this reservation is not guaranteed and may be disrupted or unavailable. The cost of using any internet connection is not included in the tariff. Neither the Owner of the Property or Noosa Apartments is responsible for or liable in respect of the availability of or disruption to, any internet connection or its use. Where internet is provided, guests are requested to be responsible in using it and only use it for accessing emails, social media and simple on-line searches. There must be NO streaming or downloading of videos, music or other copyrighted material. Excessive downloads may result in a charge to the guest.
29. Good To Book
We are a member of Good To Book, a risk management database for Short Term Accommodation Providers (STAPs) (‘GtoB database’). We will use the GtoB database to search your name and the names of guests booking or staying with you at our accommodation. If we find an entry on the GtoB database, this indicates that there was some problem caused by you, or one of your guests, at a previous accommodation you have stayed at. Based on information on the GtoB database, we may refuse to accept your accommodation request or booking (and will refund any money you have paid) or we may impose additional restrictions on your stay (for example, an additional security bond). We cannot check the accuracy of the GtoB database nor can we disclose to you any information on the GtoB database or the STAP who uploaded the information, as this information is confidential. The information on the database is used for evaluative purposes so accommodation providers can decide whether to enter into a contract for accommodation with you or not. Any concerns you have with the GtoB database will need to be discussed with GtoB directly. You can contact GtoB via email at admin@goodtobook.com. We accept no liability for our use of the GtoB database, including any reliance we make on the information contained on the GtoB database, even if the information uploaded is incorrect. We may also upload information to the GtoB database if you cause damage or harm to us, our staff, guests or our property during your stay. Providing we are not negligent, we will not be liable to you or any other person for any consequence arising from the upload of information to the GtoB database by us.
30. T&C Alterations
Noosa Apartments reserves the right to alter these Terms and Conditions at any time without notice.
By signing this agreement, you acknowledge that you have read and understood the terms and conditions of your stay and agree to abide by them.